This new section will attempt to answer questions send to us by our customers.

Our goal is to share with everyone the results so all can benefit from these

exchanges. If you're looking for answers and can't find anything related here, 

send us your questions! 

We will do our best to bring you the answers you're looking for. 

 

August 21st 2003

From: Robert C. Dufek, Milwaukee, WI

Q: 

Could you get set up to accept credit card orders ?

A: 

I would love to offer this service to everyone and I realize how frustrating it can be

for some customers to have to send checks by mail. However it is not an easy task

from here in Canada to offer such services without impacting the cost of our products.

This is one of the reasons we now have a network of Distributors across the USA.

Our current Distributors already offer Credit Card payment as well as PayPal and other

various payment plans.

Our Network provides a good compromise as well as multiple options to all who wish

to purchase from our custom product line. Further more, since all of our Distributors are

based in the USA. Faster products delivery can now be achieved as well !

This is an all around good deal for everyone. You can order Direct from Canada and get

the very best prices on all products. Or, you can order from one of our Distributors

with credit options and often as fast as 3 to 4 days delivery time.

 

August 21st 2003

From: Bud Parlette, Woodbridge, VA

Q:

Rear pins only?  Are you going to offer front pins?  

I've never replaced the rears (126K) so I don't know if front and rear pins are interchangeable. 
A:

At this time we only offer the rear brake caliper guide pins, The front and rear pins are 

quite different and are not interchangeable. 

The front pins might eventually be produced as well if enough people request such a product. 

Our main goal being to release new products and resolve problems created by OEM parts. 

We didn't feel the need to create new front pins at this time since no problems have ever

been reported from OEM parts.

Unless you have performed all brake related work to your own car since new, 

your rear pins have most likely been replaced several times already when having 

new rear pads or rotors installed to your car. 

Otherwise, it is most likely that one or more of your original guide pins 

could be seized in your caliper bracket. 

A simple visual inspection of your rear brake pads could tell you a lot about the state 

of your guide pins. Uneven or premature ware of the interior rear brake pad is a 

good indication that your guide pins might be sticking or seized. 

Even though you could remove, clean and lubricate your OEM guide pins or 

replace them with new ones. 

This only remain a temporary fix and will not prevent the new parts from 

sticking or seizing again ! 

Most people often learn too late about this problem and are left with no other choices 

than replacing  rear brake pads as well as the guide pins and sometimes even 

the entire slide bracket assembly due to guide pins seized tight.  

With proper maintenance and lubrication the new 304 Stainless Steel guide pins 

will last forever and prevent uneven as well as premature brake pads ware saving you 

extra maintenance time and costs associated to new replacement parts.

Is it worth replacing the OEM guide pins with the new pins ? 

Only you can answer this question.

At least now you know these new parts are available and could be part 

of your next preventive maintenance schedule !

 

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